Refund policy

Your satisfaction matters to us. If your gear doesn't meet your expectations, we're here to help with a straightforward return and refund process.

1. What Products Can Be Returned

We accept returns only for new, unused products. Final sale items cannot be returned.

2. Return Timeframe

Returns are accepted within 14 days of delivery.

3. Item Condition Requirements

We accept returns for both defective and non-defective products, provided the items are unused, in their original packaging, and include all original tags and accessories.

4. How to Start a Return

To initiate a return, contact us at support@midnightmoto.co with your order number. Once approved, we’ll send return instructions. Please include your receipt or order confirmation, and package the items securely.

Returns sent without prior approval may not be accepted.

5. Return Shipping Costs

Customers are responsible for return shipping unless the item is damaged or incorrect.

6. Refunds

Refunds are processed within 10 business days after we receive your return. They’re issued to the original payment method. Shipping fees are non-refundable unless the return is due to our error.

7. Exchanges

We do not offer direct exchanges. If you'd like a different item, simply return your original purchase in accordance with this policy and place a new order through our website.

8. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery at support@midnightmoto.co. Include your order number along with photos of the product and its packaging so we can review the issue and arrange a replacement or refund if applicable.

9. Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been shipped, it can no longer be canceled and must instead follow our Return Policy.

To request a cancellation, contact us as soon as possible at support@midnightmoto.co with your order number. While we'll do our best to accommodate your request, we cannot guarantee cancellations once order processing has begun.

10. Contact Information

If you have any questions about your returns, just reach out to us at support@midnightmoto.co. We usually get back to you within 24 business hours. Our support team is available Monday to Friday: 8 AM–6 PM, to help you out.